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eCommerce

On-Site Marketing for eCommerce

On-Site Marketing for eCommerce

Your eCommerce website is not only a catalog or an online product shelf. It's a place where you can listen and talk to your visitors and communicate with them using a library of tools powered by modern technology.

Andre Floriano
Andre Floriano
Customer Experience
O Sucesso Deixa Rastros

O Sucesso Deixa Rastros

Imagine se o título deste post fosse "O Segredo do Sucesso"! Soaria clichê, certo? Cada vez que ouvimos alguém dizer que conhece "o segredo" desta ou daquela coisa, tendemos a ser céticos. E não há nada de errado nisso — seu ceticismo.

Andre Floriano
Andre Floriano
Artificial intelligence
Success Leaves Clues

Success Leaves Clues

Imagine if the title of this post was "The Secret to Success"! It would sound cliche, right? Every time we hear someone saying that they know "the secret" to this or that thing we tend to be skeptical. And there is nothing wrong about that — your skepticism.

Andre Floriano
Andre Floriano
Artificial intelligence
Data Processing & Collection Strategy — Part I

Data Processing & Collection Strategy — Part I

As companies operating in the digital world, we need to collect and process the customer's data while making sure he/she is aware of what pieces of data are being used, as well as how, why, and when they are being used.

Andre Floriano
Andre Floriano
Big data
RFM Analysis for eCommerce

RFM Analysis for eCommerce

Each customer is, at the same time, different and unique. Why, then, treat them "like everyone else", sending generic and mass messages? Let's approach them in a more personalized way! Let's analyze their consumption behaviors, know their needs and create the ideal message.

Andre Floriano
Andre Floriano
RFM
Análise de RFM para E-commerce

Análise de RFM para E-commerce

Cada cliente é, ao mesmo tempo, diferente e único. Por que, então, tratá-los "como todo mundo", enviando mensagens genéricas e em massa? Vamos abordá-los de maneira mais personalizada! Vamos analisar seus comportamentos de consumo, conhecer suas necessidades e criar a mensagem ideal.

Andre Floriano
Andre Floriano
RFM
Inteligência do Cliente — Melhores Práticas

Inteligência do Cliente — Melhores Práticas

Todo mundo já ouviu que "conhecimento é poder". Isso não é verdade - como muitos outros ditados populares que continuamos repetindo sem ao menos refletir sobre isso. Conhecimento é poder potencial. É isso aí! O poder deriva da aplicação do que sabemos. Portanto, “Conhecimento aplicado é poder!”.

Andre Floriano
Andre Floriano
Artificial intelligence
Customer Intelligence — Best Practices

Customer Intelligence — Best Practices

Everyone once heard that "knowledge is power". That's not true — as many other popular saying that we keep repeating without at least reflect on it. Knowledge is potential power. That's it! Power derives from the application of what we know. Therefore, "Applied knowledge is power!". Yes, it is.

Andre Floriano
Andre Floriano
Artificial intelligence